• Your Network, Your Priorities

  • #PauseTheInternet



Overview

The intent of the Aerez Community Portal is to give each user of the Aerez platform a one stop location to get answers, give feedback and share experiences. 

We'll highlight and focus on these areas the most:
  • Getting Setup
  • Getting Assistance
  • Providing Feedback
  • Learning Tips & Tricks
  • Sharing Aerez Use Cases
Some of the help and resources will navigate outside this page, but we will try our best to keep everything concise and flow naturally. As always, we strive for your feedback and look forward to enhancing the site daily to satisfy your needs - whatever they maybe. 

Use the links to the left or scroll down the page to get an overview of each main section of the site. You'll be able to click within each row to get directed to more information or you can use the navigation links at the top of the page or in the footer.

Help Portal

Help Center

From Setup to Pro-Tips, our Help Center is constantly updated to provide advice and answers from the Aerez Team.

Frequently Asked Questions

There are popular questions that get asked all the time. We've made a list of those and posted them under the FAQ.

If All Else Fails

Just use the chat bubble at the bottom right of this page to post your question and we'll get an answer to you in no time.

Resources

You've Been Mislead!

Whether trying to keep your kids safe online, or simply trying to stream your favorite show without buffering, using the Internet is very frustrating!  That's just the way it is - all you can do is accept it.

Resetting the router doesn't help. 12 Antennas and 5 extenders didn't help. Parental Control software is a pain to keep up with and configure and the kids always find a way to get around it anyway!

It's Just Not True!

We felt your pain and we started doing research. We used our collective experience to create Aerez and we're using the resources available to make home networks better. 

But what about the other security threats to your network and devices. And what do you do after you're notified about your child viewing inappropriate content.

Help Is Out There...

... but the search can be daunting and time consuming. So we've created the resource page to consolidate some best practices, videos and articles by ourselves and industry professionals. 

BLOG

Latest Aerēz News

By Marc Perea 27 Sep, 2017
  • RouterOS (ROS) exposes an API for developers
  • RouterBoard hardware is inexpensive
  • ROS feature set is rich and robust
By Marc Perea 14 Aug, 2017

As part of our mission to make network technology easy to use and understand, we just released our Wifi Signals tool! We’re excited for the potential of this tool to help our users get the most out of their home network. The Wifi Signals tool is a chart that displays the signal strength of all the currently connected wifi devices in the home.


Why is this important and how can it help you improve your wifi?

A poor wifi connection can cause buffering and slowness which might be caused by distance to the device or router placement. Simply moving the device, router, or adding an extender can greatly improve your wifi connection. The wifi signals tool measures the connections and shows you the connection strength to help you decide where placement should be.


What does my wi-fi Signal mean?

Many factors go into measuring the wifi signal strength, and our algorithms score the wifi so you don’t need to know about things like client connection quality, signal strength, decibels and milliwatts.


For devices that are in the “good” and “excellent” range, your wifi connection is looking great. A score of good means that the wifi is plenty capable for most uses, such as watching HD video streams on Netflix or Youtube, etc. If you have devices that are chronically in the poor range, especially if they’re at the very bottom of the chart, your wifi signal is definitely a problem.


My Wifi Signal is poor, what can I do?

The easiest thing you can do is move the device to try and prevent interference that may be coming from walls, metal, or other electronics. The chart updates in real-time every few seconds so you can see immediately what effect moving your device will have.


If you’ve tried repositioning both your router and devices and just can’t get it to improve, you’ll want to add an extender.


How do I get an Extender for my Aerez?

Our extender module is in development. Email us at

team@aerez.net

to get an early release version.


By Candice Perea 25 May, 2017
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